A keynote speaker
They asked for
A more impressive speaker website. Bigger stage photographs, the ideas front and centre.
What I saw
The buyer is almost never the audience. It is the conference producer who will personally be blamed if the keynote flops. Speaker sites sell ideas. Organisers are buying certainty, and almost nobody sells them that.
What changed
Not a showcase. A booking tool. Fees published in full, a briefing call, slides five days ahead, the tech rider, arrival the night before. Every operational question an organiser has, answered before they ask it.